Acquire and retain more customers with an outstanding customer service team
Customer service improves customer retention and boosts your bottom line. Here’s how to win the customer service game:
Keeping up with trends that revolutionized the customer service industry
What does AI look like in today’s customer service world?
Why you should reinvent your organization to take advantage of the best of digital and human capabilities
In May, I wrote about why Facebook Messenger will be the ideal platform for tomorrow's customer service. As of November 30, 2017, Facebook opened its chat plugin for Messenger to its own websites. ...
What is a chatbot?
A chatbot is a service that automates your interactions with your audience and customers. By using rules or even artificial intelligence to some degree, it lets you interact ...
How much will it cost?
Customer service is a skill. Some industry veterans may even argue that it is an art, similar to sales. Whatever the case, like any skill it requires time, experience, and an unwavering ...