Omnicus Blog

Omnicus Blog (en)

Customer Experience: Top Resources To Design the Best Strategy For Your Business

Deliver the best CX with these tools and resources to acquire and retain more customers.

First-time Response And First-time Resolution: What You Need To Know

How to prioritize your channels to provide top-notch customer support.

Employee Morale: The Hidden Secret to a High NPS

Not sure how to increase your NPS? Check out your employee morale rate for a hint!

“Kids these days don’t understand the meaning of the word loyalty,” my grandfather would say as he boasted about ...

This is what you need to know about omnichannel customer support

Create a seamless customer experience to boost your revenue

5 Ways to Enhance the Customer Experience

Read through this list of helpful tips on how to optimize any products and services to satisfy today’s consumers.

Free e-book: The Customer Knows Best And So Do You

Customer service is changing. Today’s customer demands instant response times and accurate information. The use of A.I. like chatbots is starting to become the norm. A plethora of self-service ...