Omnicus Blog

Omnicus Blog (en)

4 Keys To Delivering Outstanding Customer Service

Customer service improves customer retention and boosts your bottom line. Here’s how to win the customer service game:

Improving the Customer Experience with AI

Customer Experience Eivind Jonassen 26 of September 2018

In the past, artificial intelligence has been portrayed as a dangerous and highly complex technology capable of overtaking humanity as a whole. A catalyst for fear, AI was negatively portrayed in ...

8 Reasons Not to Invest in Customer Experience

Customer Experience Eivind Jonassen 21 of September 2018

A Contrarian’s Guide to Avoiding Innovation and Growth

Trends that Disrupted Customer Service in 2018

Keeping up with trends that revolutionized the customer service industry

How You Can Implement AI to Enhance Your Customer Service Today

What does AI look like in today’s customer service world?

The Impact of AI and the Empathy Economy on the Customer Experience

Why you should reinvent your organization to take advantage of the best of digital and human capabilities

These 3 Reasons Explain Why Omnichannel Sucks

Here’s why your omni-efforts are failing your business.

10 Funny Customer Experience Cartoons

Lessons Learned Through Laughter

Customer Experience: Top Resources To Design the Best Strategy For Your Business

Deliver the best CX with these tools and resources to acquire and retain more customers.

First-time Response And First-time Resolution: What You Need To Know

How to prioritize your channels to provide top-notch customer support.