Omnicus Blog

Omnicus Blog (en)

3 Innovative Ways to Enhance Customer Loyalty

Contact Center Nicholas McAuliff 15 of September 2016

Offering fast and efficient customer service is one thing. Constantly providing fresh ways to enhance the experience is another. By doing so, you strengthen already established customer loyalty. ...

Contact Center Security: Your First Priority

Contact Center Nicholas McAuliff 01 of September 2016

A 2015 study by the Ponemon Institute found that 47% of data breaches are caused by malicious or criminal attacks.

5 Keys to Powerful Contact Center Management

Contact Center Nicholas McAuliff 25 of August 2016

Without the right management, your contact center will not run at peak performance. Great contact center management leads to a great experience for the customer. However, poor management means ...